Getting to the House
Transport and parking
For information on public transport to Sydney Opera House or our Complimentary Shuttle Bus service designed to assist elderly and less mobile customers from Circular Quay.
For information on Vehicle Concourse Parking near Stage Door.
For parking at Sydney Opera House Car Park operated by Wilson Parking for holders of RTA Mobility Parking Scheme permits.
Drop-off points
People with disabilities and older people unable to walk long distances can be dropped off closer to the entry of the building, either at the on-site roundabout or under the covered vehicle concourse.
Drivers of taxis or private vehicles can access the site via Macquarie Street for the purposes of dropping off passengers. As a security measure on entry to the site, all vehicles (including taxis and private vehicles) are required to stop at the Main Gate to confirm their access requirements with the Security Officer.
For more information feel free to contact the Sydney Opera House Information desk via email InfoDesk@sydneyoperahouse.com or call on 61 2 9250 7343. Patrons who are deaf or who have a hearing impairment can call (at no cost) through the National Relay Service:
- TTY users phone 13 36 77 then ask for 9250 7343
- Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 9250 7343
- Internet relay users connect to the NRS (www.relayservice.com.au) and then ask for 9250 7343
Getting around the House
Sydney Opera House's first public lift is now available. Located on the Harbour Bridge side of the building, the lift connects three levels, providing improved undercover access for all patrons as well as enhancing paths of travel for patrons using a wheelchair or pram or those with limited mobility.
Patrons can enter the lift via a new corridor next to the existing escalators on the Lower Level and also in the Western Foyer, via a new corridor on the Ground Level (at the top of the existing escalators).
Two new escalators connect the Upper Level to the Opera Theatre and Concert Hall Southern Foyers.
For enquiries email InfoDesk@sydneyoperahouse.com or go to the Information Desk on the Upper Level, usual operating hours 10.00am – 8.00pm daily. Closing times may vary between 5.00pm and 8.00pm according to performances.
If the Information Desk is closed, Sydney Opera House staff in the foyers will be happy to provide assistance. The Host at Stage Door can also be contacted by telephone 9250 7400 until final performances’ finishing time.
Public Lift Venues/Facilities
Level
Upper Level
  
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Main Box Office, Guided Tours Desk, Information Desk, Utzon Room, escalator to Opera Theatre and Concert Hall, Bistro Mozart, Guillaume at Bennelong (limited access), Accessible toilets.
 For wheelchair access to the Opera Theatre and Concert Hall Theatres as well as Guillaume at Bennelong head to the Information Desk (in the Box Office Foyer) where staff will further assist you to access these venues.
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Ground Level
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Western Foyers, Playhouse, The Studio, Drama Theatre, Studio Cafe, Lower Box Office (lower Box Office opens one hour prior to performances in these theatres) please use Main Box Office at other times; Accessible toilets and public telephones |
Lower Level
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Opera Bar, Sidewalk Cafe, Shops, Tours Meeting Point, Toilets, Accessible toilet; Wilson Car Park, ATM and public telephones |
Unassisted AccessAn accessible path of travel exists from the right side of the southern entrance (Circular Quay side of the site) providing wheelchair access to the Forecourt, Concourse, Western Broadwalk (for access to the Western Foyer - Drama Theatre, The Studio and Playhouse) and Northern Broadwalk and to the Royal Botanic Gardens. Direct undercover wheelchair access to the Lower Level is also available Wilson Car Park (accessible parking spaces are located on Level 1 and Level 6 of the car park). For patrons who are familiar with the site, the staff assisted access path from the Lower Level of the building is no longer in use. This has been replaced by the new public lift, which provides unassisted public access between the Lower Level, Ground Level (Western Foyer) and Upper Level (Main Box Office).
Companion Card
Recognised for performances and events hosted by Sydney Opera House Presents, The Essential Tour (including Access Tour) and performances of The Australian Ballet, Sydney Symphony, Sydney Theatre Company and Bell Shakespeare Company. Cardholders will not be required to pay for the cost of tickets for their carer.
At the time of ticket purchase cardholders may either fax, email or send by mail a copy of their valid cardholder identification. Alternatively, the Card may be presented in person at the Box Office. Cardholders will then be issued with a second complimentary ticket for their essential support companion. A copy of the Card may be kept on file for future ticket purchases.
Please note that the Card may not be recognised for events staged by other presenting companies, please enquire when booking.
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Occupational Health & Safety Policy
At Sydney Opera House we believe that a safe work place is essential for the well being of our people and our organisation. We are committed to ensuring a safe and healthy working environment for everyone who works at or visits Sydney Opera House. More